Frequently Asked Questions
Are your products vegan/cruelty free?
Yes! All of our products are vegan AND cruelty free!
When will my order ship?
Although we strive to have orders dispatched as soon as possible, please allow at least 3-5 business days for your products to ship. However, if ordering around a high volume period such as holidays and launches, please expect your order to ship within 7-10 business days.
What is your return/exchange policies?
Unfortunately all orders are final sale. Once an order has been placed no refunds or exchanges are permitted.
Orders returned to Austie Cosmetics due to: incorrect address, failing to pay custom fees, or customer refusing to accept the package will also not be refunded. If this happens and you would like the product still, an additional postage fee will be charged.
If you notice any sort of error with your order please try to notify us within 24 hours so we can do our best to ensure the mistakes are fixed.
In the event that you receive your package and any of the following applies: missing item(s), broken item(s), incorrect item(s), etc. please reach out to Austie Cosmetics within 24 hours, and send photos. Refunds can be issued on a case by case basis. Keep in mind, if photos are not sent within the time frame requested, we have no choice but to assume there was in fact no damage to the products upon arrival.
How can I change and/or cancel my order?
Please contact us within 24-48 hours on the contact page. Anything outside of that time frame cannot be guaranteed. Note: if a package has already been shipped, modifying the order is not possible.
I love your products! Do you offer a MUA discount?
DM us or use the contact us page and we can work something out!
Are you looking for brand ambassadors/do you have a PR list?
At the moment we do not have a brand ambassador program, however we do work with MUA's around the country who aid in the promotion of our products. If this is something that interests you, please shoot us a DM or use the contact tab and we'll reach back out! :)